Terms & Conditions
Website usage terms & conditions
The term ‘the company’,‘us’ or ‘we’ means My My Hey Hey Limited, the owner of this website. The term ‘you’ refers to the customer or viewer of our website.
We take pre-authorised payment at the time you place an order. Without taking this payment, no goods can be supplied. Not until we dispatch your chosen goods will your payment be processed using your chosen payment method. All transactions are taken through PaymentSense Merchant Solutions via a secure payment gateway. We comply with the Payment Card Industry Data Security Standard, therefore we do not have full access to your payment method details. The only details we have will be your address which we need to fulfil your order.
If the items you have requested to purchase are in stock and ordered before 3pm GMT we will try to dispatch same day. Orders after this time will be dispatched the next working day. For UK deliveries we will send by Royal Mail Special Delivery or a courier as a appropriate, for International Deliveries again we will use Royal Mail International Signed For Delivery or DHL. A confirmation email with tracking no will be sent to you once dispatched.
Deliveries should be with you:
UK customers - Orders should be with you within 1 - 3 working days after dispatch.
European customers - Orders should be with you within 3 – 4 working days after dispatch.
International customers - Orders should be with you within 5 - 7 working days after dispatch.
Please be advised that you could be held responsible for paying import duties and taxes on your order. Additionally, we have no control over delivery delays that could be experienced. Our advice would be to contact your local customs office for more information.
Stock and Availability
We do our best to give accurate stock information when you place your order, but as we don't (as yet) run a live stock update system, so, when stock gets low we can't promise we will have what you ordered. We do our utmost to update the stock holding on the site every day, so if your order is urgent, please call us. We will be more than happy to help.
Claims and Liability
If you believe you have a claim that stems from damage, delay or partial loss while in transit, you must write to us within 7 working days of delivery. We require you to give us time to investigate any such claim, and as a result pending the outcome, and as instructed by us either verbally or in writing, must immediately return any of the goods subject to any claim with all original packaging materials – securely, to My My Hey Hey Limited for closer inspection.
If you believe that any of the goods have not been delivered, or have been delivered damaged in transit, or are not of the correct quantity, My My Hey Hey Limited shall at its discretion, replace them with similar goods, or offer you credit for the item invoice value.
If you establish that any of the goods are faulty My My Hey Hey Ltd shall at its discretion, replace with similar goods or offer you credit for the invoice value of the item in question.
At no point shall the liability of My My Hey Hey Limited, to you - the Customer, under these conditions exceed the invoice value of the items in question.
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel your order up to 7 days from date of receipt, as long as the items are in their original condition, with all tickets and tags attached. At My My Hey Hey Limited, we offer a 28 day returns policy from the date of receiving the goods. All returned items must be unworn, unwashed, and complete with original tags and/or packaging if applicable. In this instance, all refunds exclude postage costs, unless a mistake has been made by us.
We regret that we are unable to offer refunds on any Sale items unless proven faulty outside of the 7 day ‘cooling off’ period as dictated by the UK Distance Selling Regulations. We will be happy to offer a like for like, size exchange or credit note for any unwanted Sale items, provided the items are re-saleable with all tags attached. You must obtain a Return number within 28 days of receiving the order. To obtain a Return number please email us first.
We reserve the right to alter specifications to those stated on our website, these include slight differences in colour, shade and size. Your statutory rights will not be affected.
And finally, as a matter of good practice, we are committed to protecting your privacy, which is why we will not sell or rent the information you provide us to anyone.
Oh, and if you are interested…
This website and its content is copyright of My My Hey Hey Ltd. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may print or download to a local hard disk extracts for your personal and non-commercial use only.
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
The information contained in this website is for general information purposes only. The information is provided by My My Hey Hey Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of My My Hey Hey Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, My My Hey Hey Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Registered Company Information
My My Hey Hey Ltd
22 Warwick Road
London, E15 4LA
Registered Company Number: 07070540
VAT Number: 988703561© My My Hey Hey Ltd 2013